Lucky Tiger Privacy Policy
Welcome to the Privacy Policy of Lucky Tiger Casino. We deeply value the trust you place in us and are committed to protecting your personal information with the utmost care and respect. Our Privacy Policy provides detailed insights into how we collect, use, and safeguard your data. We encourage you to review this document carefully to understand our practices and your choices concerning your personal information.
Data Processing
This section of the Privacy Policy explains our obligations under gambling regulations to process the personal data of our players. Such processing is essential for your participation in games and the provision of related services. Our operations are managed by our registered entity in Curaçao and its wholly-owned subsidiary in Cyprus, ensuring adherence to all regulatory requirements.
Consent and Changes
Using our services requires your agreement to this Privacy Policy. We may update this document to reflect changes in our data handling practices or relevant laws. We recommend that you review this policy periodically. Continued use of our services after any changes indicates your acceptance of the revised terms.
Collection of Information
We collect information through:
- Registration forms and communications: This includes names, contact details, and identification documents which help us create and manage your account.
- Interactions via various channels and transaction histories: Records of your interactions with our service and your transaction histories help us tailor our services to better suit your needs.
- Documents for identity verification and compliance checks: These are essential for fulfilling regulatory requirements and ensuring the integrity of our operations.
This data collection is crucial for operational excellence and regulatory compliance, ensuring that we can provide a seamless gaming experience.
Usage of Information
The information we collect is utilized to:
- Process transactions and manage bets: This ensures that all financial transactions are handled securely and efficiently.
- Deliver services and support: Our support team uses this information to assist you whenever you need help and to ensure you receive the services you subscribe to.
- Conduct verification and compliance checks: This is to prevent fraud and ensure that our interactions comply with legal standards.
- Send promotional materials, with your consent: We only send marketing communications with your prior approval, which you can withdraw at any time.
- Ensure legal compliance and prevent illegal activities: This helps us maintain a safe and legal gaming environment for all our users.
Analyze market trends and improve our services: By understanding how our services are used, we can enhance user experience and introduce innovations that benefit our players.
Each of these uses of information is guided by our commitment to maintaining your privacy and enhancing your experience at our casino.
Marketing Communications
With your permission, we utilize your personal information to send you updates and promotions about our products and services. You have the full right to opt out of receiving these communications at any point by adjusting your account settings or by reaching out to our customer support team.
Disclosure of Information
Your personal data is essential for providing tailored services and meeting our legal obligations. We do not sell or rent your information. It may be shared with:
- Our group companies or third-party service providers: Only as necessary for providing the services you have requested.
- Business partners: For the provision of joint services or promotions where you have expressed interest.
These disclosures are managed with the highest degree of care to respect your privacy.
Data Security and Retention
Securing your data is a priority for us. We adhere to strict legal standards for the protection of personal information. Personal data is retained for the legally required period and for a minimum of five years post-account closure as mandated by anti-money laundering regulations.
Cookies and Tracking
We employ cookies to enhance site functionality, analyze site usage, and support our marketing efforts. You can control cookies through your browser settings, although this may impact the functionality you experience on our site.
Your Rights and Contact Information
You have several rights regarding your personal data:
- Request access: You can ask for a copy of the personal data we hold about you.
- Request corrections: Update or correct your data to ensure it is accurate.
- Object to processing: You may object to our processing of your data and request that we cease using it for marketing purposes.
For any privacy-related concerns or to exercise your rights, please contact our Data Protection Officer (DPO) via email. You also have the right to lodge a complaint with the relevant supervisory authorities under GDPR.
This policy underscores our dedication to protecting your privacy while providing a secure and compliant gaming environment. For further inquiries or assistance regarding your data, please do not hesitate to contact us directly.